Shipping Policy
At Pet Habitats, we're committed to delivering your eco-friendly pet waste solutions quickly, affordably, and sustainably. This policy outlines everything you need to know about shipping with us.
Shipping Locations
Domestic Shipping (United States)
We ship to all 50 U.S. states, including:
Contiguous United States (48 states)
Alaska & Hawaii (additional fees apply)
P.O. Boxes (USPS delivery only)
APO/FPO/DPO addresses (military addresses)
International Shipping
Currently, we do not offer international shipping. We are actively working to expand our sustainable pet waste solutions globally. Check back soon for updates!
Shipping Methods & Rates
Standard Shipping (5-7 Business Days)
Order Total: Shipping Cost
$0 - $34.99: $5.99
$35 - $74.99: $7.99
$75+: FREE
Delivered via USPS Ground Advantage or UPS Ground
Tracking number provided via email
Best value for non-urgent orders
Expedited Shipping (2-3 Business Days)
Order Total: Shipping Cost
All orders: $12.99
Delivered via USPS Priority Mail or UPS 2nd Day Air
Order by 12:00 PM MST for same-day processing
Tracking number provided
Express Shipping (1-2 Business Days)
Order Total: Shipping Cost
All orders: $24.99
Delivered via USPS Priority Mail Express or UPS Next Day Air
Order by 12:00 PM MST for same-day processing
Weekend delivery available in select areas
Tracking number provided
Alaska & Hawaii Shipping
Method
Delivery Time
Cost
Standard: 7-12 business days
$9.99 - $14.99 (based on weight): Expedited
3-5 business days: $19.99
Processing Time
Order Processing
Order Type
Processing Time
In-stock items: 1-2 business days
Pre-orders: Ships on date specified at checkout
Backorders: Ships when inventory is replenished
Business Days: Monday - Friday (excluding holidays)
Order Cut-Off Times
Orders placed by 12:00 PM MST Monday-Friday begin processing same day
Orders placed after 12:00 PM MST begin processing next business day
Orders placed Friday after 12:00 PM MST, Saturday, or Sunday begin processing Monday
Order Tracking
Once your order ships, you will receive:
Shipping confirmation email with tracking number
SMS updates (if opted in during checkout)
Delivery notifications when package arrives
Track your order at: https://www.pethabitats.com/order-tracking
Delivery Information
Delivery Partners
We partner with trusted carriers:
USPS (United States Postal Service)
UPS (United Parcel Service)
Carrier selection depends on:
Destination address
Package weight and dimensions
Selected shipping method
Delivery Address Requirements
Please ensure your shipping address is:
✅ Complete and accurate (street number, apartment/unit, city, state, ZIP)
✅ Recognized by USPS/UPS
✅ Accessible for delivery
Important: We are not responsible for delays or lost packages due to incorrect addresses. Additional fees may apply for address corrections.
Signature Requirements
Orders over $200 may require signature confirmation
P.O. Boxes must use USPS shipping methods
Rural routes may have limited delivery days
Failed Delivery Attempts
If delivery fails due to:
Incorrect address: Package returned to us; reshipping fees apply
No one available to sign: Carrier leaves notice; held at facility for pickup
Refused delivery: Treated as return; refund minus shipping costs
Special Shipping Circumstances
Large or Heavy Orders
Bulk orders (10+ units) or heavy items may:
Ship via freight carrier
Require additional processing time (2-3 days)
Incur additional shipping fees (calculated at checkout)
Split Shipments
If your order contains:
Items from different warehouses
Pre-order and in-stock items
Oversized items requiring special handling
Your order may ship in multiple packages with separate tracking numbers. You will not be charged additional shipping fees for split shipments.
Weather Delays
During severe weather events, delivery times may be extended. We will notify you of any known delays and work with carriers to minimize impact.
Holiday Shipping
During peak seasons (November - December), please allow extra processing time:
Holiday Period
Recommended Order By Date
Thanksgiving: 10 business days before
Christmas: 10 business days before
New Year's: 7 business days before
Free Shipping Program
Qualifying for Free Shipping
Orders $75+ (after discounts, before tax) qualify for free standard shipping
Automatically applied at checkout
Contiguous U.S. only
Free Shipping Exclusions
Free shipping does not apply to:
Orders shipping to Alaska or Hawaii
Expedited or express shipping methods
Wholesale or bulk orders
Orders with shipping address corrections
Sustainable Shipping Practices
Our Commitment to the Environment
As a company focused on sustainable pet waste solutions, we extend our eco-friendly mission to shipping:
Recycled Packaging: Boxes and filler made from recycled materials
Right-Size Packaging: Minimized package dimensions to reduce waste
Carbon-Neutral Shipping: Offset emissions through verified carbon credits
No Plastic Fillers: We use paper-based or biodegradable packing materials
Consolidated Shipping: Orders combined when possible to reduce trips
Packaging Recycling
Our packaging is:
✅ 100% recyclable cardboard
✅ Biodegradable packing paper
✅ Plastic-free tape (paper-based)
Please recycle or compost your packaging materials!
Order Changes & Cancellations
Before Shipment
Contact us immediately to:
Change shipping address (if order not yet processed)
Upgrade shipping method (additional charges apply)
Cancel order (full refund issued)
📞 Phone: 970-460-4945
📧 Email: stevesr@pethabitats.com
After Shipment
Once shipped, we cannot:
Change the delivery address
Cancel the order
Change the shipping method
You may refuse delivery or initiate a return once received.
Lost or Damaged Packages
Lost Packages
If your tracking shows delivered but you haven't received your package:
Check with neighbors and around your property
Contact the carrier directly with your tracking number
File a claim if package cannot be located
Contact us after 48 hours if still missing
We will work with you and the carrier to resolve the issue. Replacement or refund provided after carrier investigation.
Damaged Packages
If your package arrives damaged:
Take photos of the damaged packaging and contents
Keep all packaging materials
Contact us within 7 days at stevesr@pethabitats.com
Provide photos and order number
We will send a replacement immediately at no cost and file a claim with the carrier.
Stolen Packages
Pet Habitats is not responsible for packages stolen after delivery confirmation. We recommend:
Shipping to a secure location
Using signature confirmation for high-value orders
Purchasing shipping insurance for orders over $200
Shipping Restrictions
Undeliverable Locations
We cannot ship to:
International addresses (outside U.S.)
Freight forwarding addresses
Temporary lodging addresses (hotels, motels) for orders over $100
Product Restrictions
Certain products may have shipping limitations due to:
Weight or size restrictions
Carrier regulations
State-specific regulations
Any restrictions will be noted on the product page.
Contact Us
Have questions about shipping?
Pet Habitats
📍 Address: Severance, CO, United States, Colorado 80550
📞 Phone: 970-460-4945
📧 Email: stevesr@pethabitats.com
🌐 Contact Page: https://www.pethabitats.com/contact
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MST
Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.