Refund & Return Policy

At Pet Habitats, we stand behind the quality of our sustainable pet waste solutions. We want you and your pets to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery for most products. If you're not satisfied with your purchase for any reason, you may return it within this period for a full refund or exchange.

Eligibility for Returns

✅ Items That Can Be Returned

To be eligible for a return, your item must meet the following criteria:

Time Frame: Within 30 days of delivery date

Condition: Unused, unopened, and in original packaging

Packaging: All original boxes, tags, and accessories included

Proof of Purchase: Valid order number or receipt required

❌ Items That Cannot Be Returned

The following items are not eligible for return:

Used or opened products (for hygiene and safety reasons)
Products damaged by customer misuse or negligence
Items without original packaging or missing parts
Clearance, final sale, or discontinued items (marked as non-returnable)
Gift cards (non-refundable)
Bulk or wholesale orders (special terms apply)

How to Initiate a Return

Step 1: Contact Us

Email us at stevesr@pethabitats.com or call 970-460-4945 with:

Your order number
The item(s) you wish to return
Reason for return

Step 2: Receive Return Authorization

Our team will review your request and provide:

Return Authorization Number (RA#)
Return shipping instructions
Prepaid return label (if applicable)

Step 3: Package Your Return

Securely pack items in original packaging
Include the RA# clearly on the package
Include a copy of your order confirmation

Step 4: Ship Your Return

Use the provided return label or ship to the address we provide
We recommend using a trackable shipping method
Retain your tracking number for reference

Refund Process

Timeline

Return Received: 3-5 business days after delivery to our facility

Inspection & Processing: 2-3 business days

Refund Issued: 5-10 business days to original payment method

Refund Methods

Original Payment Method: Refunds will be credited to the original credit card or payment account used for purchase
Store Credit: Available upon request if original payment method is unavailable
Exchange: Product replacement shipped after return is processed

Shipping Cost Refunds

Customer changed mind / ordered wrong item: Original shipping costs not refunded; return shipping is customer's responsibility

Defective or damaged product: Full refund including original and return shipping

Wrong item shipped: Full refund including all shipping costs

Product not as described: Full refund including shipping costs

Damaged, Defective, or Incorrect Items

Reporting Issues

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery:

📧 Email: stevesr@pethabitats.com

📞 Phone: 970-460-4945

🌐 Contact Form: https://www.pethabitats.com/contact

Required Information

Please provide:

Order number
Photos of the damaged/defective item and packaging
Description of the issue
Preference: replacement or refund

Resolution Options

For damaged, defective, or incorrect items, we will:

Replace the item at no additional cost (priority shipping)
Issue a full refund including original shipping charges
Provide a prepaid return label for the defective item

No return shipping costs will be charged for our errors or defective products.

Exchanges

We offer exchanges for:

Different size (if available)
Different color (if available)
Different product of equal or lesser value

Exchange Process

Initiate return as described above
Specify desired exchange item
Once we receive your return, we'll ship the new item
Price differences will be charged or refunded accordingly

Note: Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.

Special Circumstances

Late or Missing Refunds

If you haven't received your refund after 10 business days:

Check your bank account or credit card statement again
Contact your credit card company (refunds may take time to post)
Contact your bank (processing times vary)
If you've done all of this and still have not received your refund, contact us at stevesr@pethabitats.com

Sale Items

Regular sale items (10-25% off): Eligible for return under standard policy
Clearance items (50%+ off or marked "Final Sale"): Non-returnable and non-refundable

Gift Returns

Items marked as gifts at purchase: Eligible for store credit or exchange
Items not marked as gifts: Refund issued to original purchaser's payment method

Wholesale & Bulk Orders

Orders of 10+ units or wholesale accounts are subject to separate return terms. Please contact us for specific policies.

Return Shipping Address

Pet Habitats Returns

Severance, CO 80550

United States

Always obtain a Return Authorization Number (RA#) before shipping returns. Unauthorized returns may be refused or delayed.

Cancellations

Order Cancellations

You may cancel your order before it ships for a full refund:

Order placed, not yet processed: Full refund guaranteed

Order processing (within 24 hours): Contact us immediately; we'll attempt to cancel

Order shipped: Cannot cancel; follow return process instead

To cancel, contact us immediately at 970-460-4945 or stevesr@pethabitats.com with your order number.

Our Commitment

At Pet Habitats, we're committed to:

✅ Quality products that meet our sustainability standards
✅ Transparent policies with no hidden fees
✅ Prompt resolution of any issues
✅ Customer satisfaction with every purchase

Contact Us

Have questions about your return or refund?

Pet Habitats

📍 Address: Severance, CO, United States, Colorado 80550